FAQs
All
Before and Aftersale FAQ
Permanent Makeup FAQ
Nano Organic PMU Pigments FAQ
NEO Organic Liquid PMU Pigments FAQ
Powder Hybrid Liquid PMU Pigment FAQ
Inocream Mineral PMU Pigments FAQ
Scalp Micropigmentation Pigment FAQ
Skin Camouflage Pigment FAQ
Inorganic Semi Cream PMU Pigment FAQ
Microblading Pigment FAQ
OEM PMU Pigment FAQ

All

How long is the production and delivery lead time?

Typical lead time is 10–20 working days for bulk OEM orders after artwork confirmation; samples are usually ready within 3–5 days. We ship worldwide via DHL, UPS and FedEx. Timeline Sample: 3–5 daysBulk production: 10–20 working daysShipping: 3–7 days by express courier Exact timing depends on order size and customization scope.

What is the OEM minimum order quantity and sample policy?

OEM MOQ is 100 pcs per color. We also provide a free 3-color sample (6 ml each) so you can test healed results before committing to bulk. At a glance MOQ: 100 pcs / colorFree sample: 3 colors, 6 ml / pcSample lead time: typically 3–5 days Claim your free sample

What certificates are available for YD PMU Liquid Pigments?

CE documentation, MSDS, REACH compliance, and product testing reports are available upon request to support EU and global market entry. Common documents CE certificateMSDS (Material Safety Data Sheet)REACH declarationThird-party test reports Contact us with your target market and we will prepare the matching files.

Do these PMU pigments support OEM and private label?

Yes. OEM and ODM customization are available, including private-label branding, packaging, and bulk production based on one unified manufacturing system. What you can customize Bottle, label and box design with your logoColor sets from the 45-color systemMOQ from 100 pcs per color Start your private label

Can water-based PMU pigments be used for microblading?

No. These liquid pigments are designed for machine use only and are not recommended for manual microblading procedures. Why machine-only Liquid consistency flows for digital pens, not manual bladesDifferent retention behavior than microblading inks If you need manual microblading, ask about our powder or semi-cream pigment lines.

What are water-based PMU pigments used for?

YD water-based PMU liquid pigments are formulated for digital permanent makeup machines and are used for eyebrows, eyeliner, lip blush, correction work, and scalp micropigmentation. Best for Eyebrow shading and ombré browsEyeliner and lip blushColor correction and neutralization They are not for manual microblading. For machine-based procedures they give stable implantation and predictable healed tone. Request a free sample

What shipping methods do you offer to the USA and Europe?

CharmingTattoo ships to USA and Europe via DHL/FedEx express (7-10 days), air freight (10-15 days), and sea freight (25-35 days). Customs docs included. Shipping Options to USA & Europe MethodDelivery TimeBest ForTracking DHL / FedEx Express7-10 business daysSamples, small-medium ordersFull tracking, door-to-door Air Freight10-15 business daysMedium-large ordersAirway bill tracking Sea Freight25-35 business daysLarge bulk ordersBill of lading Shipping Services Included Export docs: Commercial invoice, packing list, certificate of origin, customs declarations. Customs assistance: Product HS codes, REACH docs, ingredient declarations for clearance. Insurance available: Optional coverage against loss or damage during transit. Door-to-door: Express and air freight can deliver to your address in USA or Europe. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

How do you protect my brand's formula privacy?

CharmingTattoo treats your formula as strictly confidential IP. We sign NDAs, assign unique formula codes, and never reuse or sell proprietary formulations. Formula Protection Measures NDA AgreementNon-Disclosure Agreements signed upon request before formula discussion begins. Unique Formula CodeEach formula registered under unique internal code with no brand identifiers on production records. Non-Reuse PolicyExclusive formulas never reused. Each formulation belongs solely to the commissioning brand. Secure ProductionAccess-controlled production areas. Encrypted formula records with tiered access. Confidentiality Process 1Mutual NDA signed — Legal protection in place before formula discussion. 2Formula coding — Your formula assigned unique internal code. Only authorized R&D personnel access. 3Production under code — Production orders reference formula code, not brand name. 4No third-party disclosure — Formula, volume, and brand info never shared externally. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

How do you ensure color consistency between batches?

CharmingTattoo ensures batch-to-batch consistency through standardized procedures, raw material testing, in-process QC, and spectrophotometer verification at every stage. 4-Stage Quality Control Process 1Raw Material Inspection — Each pigment powder, carrier oil, and additive tested for purity, particle size, and color. 2Formulation Verification — Each batch follows the master formula with precise weighing under controlled conditions. 3Production Monitoring — During production, samples taken at intervals for real-time quality checks. 4Spectrophotometer Testing — Every batch compared against reference within acceptable Delta E range. Quality Data Delta E Color difference below industry standard — visually indistinguishable. ISO9001 facility: Documented procedures with full batch traceability. Retained samples: Every batch retained for 3 years for reference. COA included: Certificate of Analysis with batch-specific test results. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

Can you create a custom color formula for my brand?

Yes — CharmingTattoo's R&D team develops custom color formulas for your brand. Send a color reference, Pantone code, or physical sample within 3-5 days. Custom Formula Options Color MatchingSend a physical sample, Pantone code, photo, or competitor product. Our engineers analyze and replicate precisely. Formula CustomizationAdjust viscosity, coverage, fade rate, and skin compatibility. Choose organic liquid, semi cream, or hybrid. Shade Range ExpansionAdd new shades, develop seasonal collections, or create market-specific color ranges. Exclusive FormulaYour formula registered under unique brand code. Never reused for other brands. Development Process 1Submit reference — Provide color reference, target formula type, and requirements. 2R&D first batch — Engineer formulates first sample (3-5 days match, 7-15 days new formula). 3Sample evaluation — Receive, test, and provide feedback. Minor adjustments free. 4Mass production — Approved formula enters production with batch consistency control. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

How long does OEM sample development take?

OEM sample development at CharmingTattoo takes 3-5 days for color matching, 3 days for existing shade samples to ship, and 7-15 days for custom formula development. Sample Development Timeline ServiceTimeline Digital color matching (from reference)3-5 days Physical sample shipped (existing shades)Within 3 days Custom formula development (new shades)7-15 days Packaging design mockup3-5 days Custom label proof2-3 days Factors Affecting Timeline Color match complexity: Simple reference photos are fastest. Physical samples quickest. Formula type: Organic liquid develops faster than hybrid or mineral cream. Revisions: First sample is 90%+ accurate. Minor adjustments add 2-3 days. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

What is your refund and return policy?

CharmingTattoo provides a 15-day refund and replacement policy for damaged or defective products. Contact us with photo/video evidence within 15 days. Resolution within 3 business days. After-Sales Policy Summary SituationPolicy Damaged in transitFree replacement or full refund. Provide photos/videos of damaged items. Defective productFree replacement. We analyze to prevent recurrence. Wrong product shippedFree replacement. We cover return shipping for incorrect items. Change of mindReturn unopened within 15 days. Customer covers return shipping. Color variation (custom)Delta E How to Request Support 1Contact within 15 days of receiving your order via WhatsApp, email, or live chat. Quote your order number. 2Provide evidence — Photos or videos clearly showing damage, defect, or discrepancy. 3Resolution within 3 business days — We assess and confirm resolution (replacement, refund, or correction). 4Resolution executed — Replacement shipped or refund processed. Tracking or confirmation provided. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

Do you offer custom logo printing on packaging?

Yes — every OEM private label order includes custom logo printing on product labels and packaging. Design mockups within 3-5 days with unlimited revisions. Logo Printing Options Product LabelsFull-color labels with logo, brand name, ingredient list, shade name, batch number, and barcode on front and back. Outer PackagingBranded carton boxes, display boxes, and shipping cartons with your logo and brand colors. Shade Charts & CollateralCustom shade cards, brochures, and product booklets featuring your brand identity. Machine & Tool BrandingLaser engraving or pad printing on PMU machines, cartridge boxes, and tool handles. Logo Requirements Preferred format: Vector files (AI, EPS, or PDF) for best print quality. High-res PNG (300 DPI+) also works. Brand guidelines: Share brand colors (Pantone codes preferred), fonts, and style guidelines. Unlimited revisions: Design team adjusts until satisfied. No extra charge for revisions. Turnaround: First design mockup within 3-5 business days after receiving your logo. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

What payment methods and terms do you accept?

CharmingTattoo accepts bank transfer (T/T), Western Union, PayPal, and major credit/debit cards. Terms: 50% deposit, 50% before shipping. Accepted Payment Methods MethodDetails Bank Transfer (T/T)Direct wire to our company account. Most common for international orders. Western UnionFast and convenient for smaller payments. Available in most countries. PayPalSecure online payment with buyer protection. Small transaction fee applies. Credit / Debit CardVisa, Mastercard, and other major cards accepted. Payment Process Flow 1Proforma invoice issued — Detailed PI with product list, pricing, and payment instructions upon order confirmation. 250% deposit — Pay 50% of total invoice to begin production. Your order enters production queue. 3Production and QC — Manufacturing runs with quality checks throughout. Photos of finished products available. 450% balance before shipping — Products ship within 1-2 business days after payment confirmation. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.