Before and Aftersale FAQ

CharmingTattoo ships to USA and Europe via DHL/FedEx express (7-10 days), air freight (10-15 days), and sea freight (25-35 days). Customs docs included. Shipping Options to USA & Europe MethodDelivery TimeBest ForTracking DHL / FedEx Express7-10 business daysSamples, small-medium ordersFull tracking, door-to-door Air Freight10-15 business daysMedium-large ordersAirway bill tracking Sea Freight25-35 business daysLarge bulk ordersBill of lading Shipping Services Included Export docs: Commercial invoice, packing list, certificate of origin, customs declarations. Customs assistance: Product HS codes, REACH docs, ingredient declarations for clearance. Insurance available: Optional coverage against loss or damage during transit. Door-to-door: Express and air freight can deliver to your address in USA or Europe. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

CharmingTattoo treats your formula as strictly confidential IP. We sign NDAs, assign unique formula codes, and never reuse or sell proprietary formulations. Formula Protection Measures NDA AgreementNon-Disclosure Agreements signed upon request before formula discussion begins. Unique Formula CodeEach formula registered under unique internal code with no brand identifiers on production records. Non-Reuse PolicyExclusive formulas never reused. Each formulation belongs solely to the commissioning brand. Secure ProductionAccess-controlled production areas. Encrypted formula records with tiered access. Confidentiality Process 1Mutual NDA signed — Legal protection in place before formula discussion. 2Formula coding — Your formula assigned unique internal code. Only authorized R&D personnel access. 3Production under code — Production orders reference formula code, not brand name. 4No third-party disclosure — Formula, volume, and brand info never shared externally. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

CharmingTattoo ensures batch-to-batch consistency through standardized procedures, raw material testing, in-process QC, and spectrophotometer verification at every stage. 4-Stage Quality Control Process 1Raw Material Inspection — Each pigment powder, carrier oil, and additive tested for purity, particle size, and color. 2Formulation Verification — Each batch follows the master formula with precise weighing under controlled conditions. 3Production Monitoring — During production, samples taken at intervals for real-time quality checks. 4Spectrophotometer Testing — Every batch compared against reference within acceptable Delta E range. Quality Data Delta E Color difference below industry standard — visually indistinguishable. ISO9001 facility: Documented procedures with full batch traceability. Retained samples: Every batch retained for 3 years for reference. COA included: Certificate of Analysis with batch-specific test results. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

Yes — CharmingTattoo's R&D team develops custom color formulas for your brand. Send a color reference, Pantone code, or physical sample within 3-5 days. Custom Formula Options Color MatchingSend a physical sample, Pantone code, photo, or competitor product. Our engineers analyze and replicate precisely. Formula CustomizationAdjust viscosity, coverage, fade rate, and skin compatibility. Choose organic liquid, semi cream, or hybrid. Shade Range ExpansionAdd new shades, develop seasonal collections, or create market-specific color ranges. Exclusive FormulaYour formula registered under unique brand code. Never reused for other brands. Development Process 1Submit reference — Provide color reference, target formula type, and requirements. 2R&D first batch — Engineer formulates first sample (3-5 days match, 7-15 days new formula). 3Sample evaluation — Receive, test, and provide feedback. Minor adjustments free. 4Mass production — Approved formula enters production with batch consistency control. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

OEM sample development at CharmingTattoo takes 3-5 days for color matching, 3 days for existing shade samples to ship, and 7-15 days for custom formula development. Sample Development Timeline ServiceTimeline Digital color matching (from reference)3-5 days Physical sample shipped (existing shades)Within 3 days Custom formula development (new shades)7-15 days Packaging design mockup3-5 days Custom label proof2-3 days Factors Affecting Timeline Color match complexity: Simple reference photos are fastest. Physical samples quickest. Formula type: Organic liquid develops faster than hybrid or mineral cream. Revisions: First sample is 90%+ accurate. Minor adjustments add 2-3 days. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

CharmingTattoo provides a 15-day refund and replacement policy for damaged or defective products. Contact us with photo/video evidence within 15 days. Resolution within 3 business days. After-Sales Policy Summary SituationPolicy Damaged in transitFree replacement or full refund. Provide photos/videos of damaged items. Defective productFree replacement. We analyze to prevent recurrence. Wrong product shippedFree replacement. We cover return shipping for incorrect items. Change of mindReturn unopened within 15 days. Customer covers return shipping. Color variation (custom)Delta E How to Request Support 1Contact within 15 days of receiving your order via WhatsApp, email, or live chat. Quote your order number. 2Provide evidence — Photos or videos clearly showing damage, defect, or discrepancy. 3Resolution within 3 business days — We assess and confirm resolution (replacement, refund, or correction). 4Resolution executed — Replacement shipped or refund processed. Tracking or confirmation provided. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

Yes — every OEM private label order includes custom logo printing on product labels and packaging. Design mockups within 3-5 days with unlimited revisions. Logo Printing Options Product LabelsFull-color labels with logo, brand name, ingredient list, shade name, batch number, and barcode on front and back. Outer PackagingBranded carton boxes, display boxes, and shipping cartons with your logo and brand colors. Shade Charts & CollateralCustom shade cards, brochures, and product booklets featuring your brand identity. Machine & Tool BrandingLaser engraving or pad printing on PMU machines, cartridge boxes, and tool handles. Logo Requirements Preferred format: Vector files (AI, EPS, or PDF) for best print quality. High-res PNG (300 DPI+) also works. Brand guidelines: Share brand colors (Pantone codes preferred), fonts, and style guidelines. Unlimited revisions: Design team adjusts until satisfied. No extra charge for revisions. Turnaround: First design mockup within 3-5 business days after receiving your logo. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

CharmingTattoo accepts bank transfer (T/T), Western Union, PayPal, and major credit/debit cards. Terms: 50% deposit, 50% before shipping. Accepted Payment Methods MethodDetails Bank Transfer (T/T)Direct wire to our company account. Most common for international orders. Western UnionFast and convenient for smaller payments. Available in most countries. PayPalSecure online payment with buyer protection. Small transaction fee applies. Credit / Debit CardVisa, Mastercard, and other major cards accepted. Payment Process Flow 1Proforma invoice issued — Detailed PI with product list, pricing, and payment instructions upon order confirmation. 250% deposit — Pay 50% of total invoice to begin production. Your order enters production queue. 3Production and QC — Manufacturing runs with quality checks throughout. Photos of finished products available. 450% balance before shipping — Products ship within 1-2 business days after payment confirmation. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

Typical lead times: 10-15 days for standard private label, 20-30 days for custom formula, 3-5 days for samples. Plus shipping 7-35 days. Production Timeline by Order Type Order TypeProduction Time Sample order (existing shades)3-5 days Private label (existing shades + label)10-15 days Custom formula + private label20-30 days Bulk repeat order (same formula)10-12 days Shipping Time by Method Shipping MethodDelivery TimeBest For Express (DHL / FedEx)7-10 daysSamples, small orders, urgent Air freight10-15 daysMedium orders, time-sensitive Sea freight25-35 daysLarge bulk orders, cost-sensitive CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

CharmingTattoo provides complete private label packaging: custom bottle labels, product boxes, display sets, shade charts, and custom color naming — all designed in-house with unlimited revisions. Packaging Customization Options Bottle LabelsCustom labels with your brand logo, ingredient list, shade name, batch number, and barcode. Sizes for 15ml, 30ml, 50ml bottles. Product BoxesIndividual carton boxes with full-color printing, your brand colors, product photos. Eco-friendly materials available. Display SetsBranded presentation boxes, training kits, and shade display stands for retail or wholesale channels. Shade ChartsCustom printed shade cards and color charts featuring your brand name and color numbering system. Design Process 1Send logo and brand assets — Vector format (AI/EPS) preferred. Share design references or requirements. 2Design mockup — Our in-house design team creates label and packaging mockups within 3-5 business days. 3Unlimited revisions — Review and request changes until 100% satisfied. 4Production and delivery — Approved designs go to production. Your branded products arrive ready to sell. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

CharmingTattoo PMU pigments are certified with EU REACH 2022, CE, ResAP(2008)1, ISO9001, SGS, and Gamma Ray Sterilization. Full documentation with every order at no extra cost. Complete Certification List EU REACH 2022Full compliance with EU Registration, Evaluation, Authorization and Restriction of Chemicals. All 4,000+ restricted substances tested. CE CertificationConformité Européenne mark — meets European health, safety, and environmental standards for cosmetic products. ResAP(2008)1Council of Europe resolution on requirements for tattoo and permanent makeup products. Ensures safe use on skin. ISO9001 + SGSISO9001 quality management system. SGS third-party testing for product safety and consistency. Documentation Provided with Every Order Safety Data Sheet (SDS) — Full ingredient disclosure and hazard handling information. REACH Compliance Report — Lab test results confirming EU REACH 2022 standards. Certificate of Analysis (COA) — Batch-specific quality test results including color and viscosity. Gamma Ray Sterilization Certificate — Confirms sterilization treatment for microbiological safety. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

Yes — CharmingTattoo provides sample packs at a nominal cost that is fully deductible from your first bulk order. Digital color samples in 1-2 days, physical samples ship within 3 days. Sample Options Sample TypeTurnaroundCost Digital color sample (photo/PDF)1-2 daysFree Physical sample (existing shades)3 daysDeducted from first bulk order Custom formula sample7-15 daysDevelopment fee deducted from first bulk How to Request Samples 1Contact our sales team via website live chat, WhatsApp, or email. Tell us which products and shades you need. 2Confirm sample details — quantity, shades, shipping address. We calculate the sample cost and shipping. 3Receive and test your samples. Place bulk order and the sample cost is deducted from the invoice. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

CharmingTattoo offers a 200-piece MOQ per shade for OEM private label orders using existing shades, and a 500-piece minimum per shade for custom color formula development. MOQ by Order Type Order TypeMOQ per Shade Private label (existing shades)200 pieces Custom color formula (new shades)500 pieces Sample order1-5 pieces (deductible from bulk) Repeat orders (same formula)100 pieces Key Notes on MOQ Mixed shades: Each shade ordered must meet the MOQ. Mix across product lines. First order flexibility: MOQ may be negotiable for long-term partnerships. Contact our team. Scaling up: Start small and increase volume with repeat orders at a lower MOQ. Samples available: Purchase 1-5 pieces per shade to test quality before committing to bulk. CharmingTattoo — your trusted OEM/ODM PMU pigment manufacturer since 2002. Request a quote or browse our product catalog.

CharmingTattoo provides 20+ years of PMU pigment manufacturing expertise, EU REACH-compliant formulas, custom brand services, and door-to-door global shipping — with a 200pcs minimum order for OEM private label. As a professional PMU and microblading pigment manufacturer since 2002, CharmingTattoo serves 500+ brands worldwide with both wholesale (our brand or no logo) and customization (your brand) options. Our pigments carry EU REACH compliance, CE certification, and ResAP(2008)1 testing. From sample requests to production and delivery, the entire process is handled in-house at our Guangzhou facility, ensuring quality control at every stage. Key Advantages of Choosing CharmingTattoo Custom Formula Service Capability: Send us a color sample or reference picture — we match it within 3-5 days. Custom formulas available from 500pcs MOQ.Flexibility: Choose liquid, semi cream, cream, or hybrid formulations tailored to your market's preferences. REACH & CE Certified Compliance: All pigments pass EU REACH 2022, ResAP(2008)1, and CE certification standards.Documentation: Full safety data sheets and test reports provided with every order at no extra cost. Door-to-Door Delivery Shipping: Express (DHL/FedEx, 7-10 days), air freight (10-15 days), or sea freight (25-35 days).Service: Full export documentation and customs assistance. Door-to-door delivery available for most countries. Dedicated Sales Support Communication: WhatsApp, WeChat, Skype, and email support throughout the entire process.After-Sales: 15-day refund policy, damaged product replacement, and ongoing technical support. Wholesale vs Customization Options OptionDetails Wholesale (our brand)Available with CharmingTattoo or no logo. Lower MOQ. Ready to ship. Customization (your brand)Your logo, custom labels, custom color names. 200pcs MOQ per shade. Custom formulaNew colors matched to your reference. 500pcs MOQ per shade. Sample serviceDigital samples in 1-2 days, physical samples in 3 days. Payment methodsBank transfer, Western Union, PayPal, credit/debit card. Payment terms50% deposit before production, 50% before shipping. What You Get When You Choose CharmingTattoo 20+ Years of Expertise: Manufacturing PMU and microblading pigments since 2002, with proven formulations trusted by 500+ global brands. Full REACH Documentation: Every batch comes with EU REACH compliance reports, SDS, and ingredient declarations — ready for your market. Sample Service: Request digital samples (1-2 days) or physical samples (3 days) to test before committing to bulk orders. Global Shipping: Express, air, and sea freight options with door-to-door delivery and full customs documentation. After-Sales Guarantee: 15-day refund policy, damaged product replacement, and responsive support via WhatsApp/WeChat/Skype. Custom Packaging: In-house design team creates your brand labels and boxes with unlimited revisions. CharmingTattoo at a Glance 20+Years of manufacturing experience 500+Global brand partners 200pcsOEM minimum order quantity 40+Available pigment shades Related Questions How do I place an order with CharmingTattoo? What certifications do CharmingTattoo pigments have? How to start my own PMU pigment brand? What payment methods does CharmingTattoo accept? CharmingTattoo — your trusted PMU pigment manufacturer since 2002. Browse our catalog or contact us for wholesale or OEM pricing.