Before and Aftersale FAQ

Why Choose Charming Tattoo as First Supplier Hello!If you want more information, we can have a video call via WhatsApp or Skype. The following is general information.On the website you can find the products that you might need for PMU and microblading. If you want to browse our catalog - please visit our website www.charmingtattooshop.com.We have two different options for the amount of order:- wholesale with our brand logo or no logo-customization with your logoTo place an order just send us the item number and quantity of the required products or enter the quantity into the Excel file and send it back as an order list. Please send the inquiry to get the catalog for bulk sale.If you want more photos, please let us know. We can send you more pictures and real-time videos via WhatsApp/Wechat +86 13660245652PaymentYou can send money by different methods:- to our bank account (from your company to our company)- via Western Union (from you as a person to us as a person)- via PayPal (you can pay as a person with your credit/debit card)Payment plan50% deposit before production50% before shippingPeriod of productionIf the item is out of stock or do your private label then production time is up to 15-30 daysShipmentShipment details depend on the amount of order. Our price is ExWork (in other words, factory price, not including shipping and customs clearance. Usually, we ship large orders by sea which takes about 30-35 days. For small orders, we suggest shipping with DHL or FedEx. It takes about 7-10 days. The cost depends on the chargeable weight of the package (the higher number between the gross weight and volume weight). Usually, it is about 60-70 CNY per kg.SamplesUsually, we send samples from our warehouse in China.GuaranteesYou can check info about us with our global partners and ask them about our reliability:Instagram accounts:@wspmu_charmingtattoo@charmingtattooshop@gabby_charmingtattoo@charmingtattooofficial www.charmingtattoo.comFacebook: https://www.facebook.com/charmingtattoofactoryInstagram: https://www.instagram.com/charmingtattoofactory

After Order what do you want to know more? What If I Received A Damaged Product?We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.If you received a defective/damaged item, please kindly contact us by sending an email to our sales, let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.What Is Your Refund Policy?Charming Tattoo has a 15 day refund policy for all orders placed. If the order has not come to you for 15 days after your payment, your refund request will be accepted. If you are not satisfied with your order for some reason, simply contact us for return instructions and a refund in 15 days. Please note we can only accept returns that are unopened and unused.

Before Order what do you want to know more? 1. How do I place an order on your website?Please send us your request and an catalog with price will be sent in 24 hours. Online shopping is not available yet.2.How To Modify My Order!If you want to change anything in your order, please contact the sales you are dealing with asap via email or on FB, WhatsApp, Skype. She or he will revise the invoice in 24 hours. If the order has been shipped, we can no longer make modifications to your order.3.How Can I Pay For My Order?Current payment methods for US orders are PayPal, Visa, Mastercard,Western Union. 4.How Much Is Shipping?Shipping cost varies depending on your location and shipping options, the weight of your order.5.Do You Ship Internationally?Yes, we ship to most countries worldwide.6.How Long Will My Order Take To Be Delivered?Please allow 1-3 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 7-10 business days for shipping to the North America and Europe and 10-15 business days for international shipping, depending on your location.7.How do I track my package?We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.8.Can I choose another carrier?Yes,you can express shipping options with DHL, TNT, AMAREX FedEx or UPS.9.Why Can't I Track My Order On The WebsitePlease note that the tracking information will be displayed after 2-5 days after being updated.Therefore, if you can't find tracking information about your package, please try in 1-2 days later.10.Why Is My Shipment Status Not Updating?Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs. 11.How much will customs charges be for my country?As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.

How to start your brand pigment? 1. Find right pigment status, liquid, semi cream, or cream.2. Choose the right color series for your brand.3. Write down the colors name to get sample  to try.4. Choose the bottle design and size, get MOQ and QUOTE5. Confirm the pigment order. 6. Send the logo to get label and box design.7. Ready to production in 15days. 8. Deliver to door in 10 days.

How to get the fast private label service? 1. Choose what's avaible for you(Click images to know details).2. Chat Live with our sales OR Send inquiry email.3. Tell us your requirement of products, colors, quantity, design ideas etc.4. Pricelist will be sent. Order Confirmed after discussion.5. Send your logo and confirm the package design.6. Your brand products will be ready in 10~30days. 7. Ship by express, air, train or sea in 7~30 days. 8. Deliver to door.