How to place and track a PMU pigment order with CharmingTattoo?

Question

Accepted Answer

To order PMU pigments from CharmingTattoo, send your product request via the website inquiry form or email. A catalog with pricing arrives within 24 hours. Pay 50% deposit to start production and 50% before shipping.

CharmingTattoo does not currently offer online checkout — all orders are processed through our sales team to ensure personalized service and accurate pricing. After sending your inquiry, a dedicated sales representative responds within 24 hours with a product catalog, pricing, and a quotation. Production takes 15-30 days for custom or out-of-stock items, with express shipping (DHL, FedEx) delivering in 7-10 days to most destinations. A tracking number is provided once your order ships.

Order Process Step by Step

1

Send your request
Submit an inquiry on our website or email your sales rep. Include product names, item numbers, quantities, and any customization requirements.

2

Receive catalog & quote
Within 24 hours, you receive a product catalog with pricing and a formal quotation. Discuss any adjustments with your sales rep.

3

Confirm & pay deposit
Confirm your order details. Pay 50% deposit via bank transfer, Western Union, or PayPal to start production.

4

Production
Production takes 15-30 days for custom/out-of-stock items. In-stock items ship within 3-5 days. Your sales rep provides progress updates.

5

Pay balance & ship
Pay the remaining 50% before shipping. Choose express (DHL/FedEx, 7-10 days), air (10-15 days), or sea (25-35 days). Tracking number provided.

6

Track & receive
Track your shipment via the carrier's website. Allow 2-5 days for tracking information to appear after shipping. Door-to-door delivery available.

Payment Methods & Terms

Bank Transfer

Best for: Company-to-company orders.
Processing: 1-3 business days.
Details: Full bank account information provided with invoice.

Western Union

Best for: Person-to-person payments.
Processing: Instant.
Details: Quick and easy for smaller orders.

PayPal

Best for: Credit/debit card payments.
Processing: Instant.
Details: Pay as a guest with your card — no PayPal account required.

Shipping Options & Delivery Times

Method	Delivery Time
DHL Express	7-10 business days
FedEx Express	7-10 business days
TNT	7-12 business days
Aramex	7-12 business days
Air freight	10-15 business days
Sea freight (large orders)	25-35 business days

Important Ordering Notes

Online shopping is not available. All orders go through our sales team for personalized service and accurate pricing.

Modify orders early. Contact your sales rep ASAP to change anything. Once shipped, modifications are no longer possible.

International shipping available. We ship to most countries worldwide. Express shipping typically takes 7-10 days to North America and Europe.

Tracking delay is normal. Tracking information appears 2-5 days after shipping update. If you can't find tracking, try again in 1-2 days.

Customs charges vary. Customs fees are assessed by your country's officials upon import. Contact your local customs office for estimates.

Processing time. Allow 1-3 business days for order processing before shipping. Production adds 15-30 days for custom items.